ASSISTANCE

WHEREVER YOU ARE, WE WILL REACH YOU

The after-sales assistance on the refrigeration and industrial air conditioning systems made by Madefrigor is guaranteed 24/7. Thanks to the rapid response of the assistance service technical personnel, we are able to guarantee operations within 24 hours of the request for intervention.

DO YOU HAVE AN URGENT ASSISTANCE REQUEST?

Call the number  +393358306150
or send an e-mail to  assistenza@madefrigor.it 

Our assistance service

Thanks to the most modern technological tools, we can provide an assistance service based on remote system control: this activity allows us to monitor the correct functioning of your system (if provided) directly from our operations centre. In this regard, we offer preventive scheduled maintenance contracts on the systems designed and manufactured by Madefrigor, to minimize the need for urgent interventions.

Supervision and Remote management

Our systems are equipped with a supervision and remote management system with an operator active during office hours. This allows us to constantly check the operation of the machines and manage them remotely. The system is in fact prepared for the connection of:
  • electronic control units
  • sensors
  • actuators
  • data transmission modem.

Generally, the system will control and manage all the functions necessary for starting, running and stopping (normal and emergency) of each unit, communicating the data through the telephone and GSM network to the manager.

The development system at the base of the Supervision system will be structured in a Customer/Server development environment, to work in the Windows environment. To ensure system operation even in the event of malfunctions in the computerized management system, selectors, pushbuttons, indicator lights and accessories required for the manual operation of the various machines will be provide

Service centres

Thanks to a capillary presence in the national territory, Madefrigor S.r.l. is able to guarantee complete, rapid and effective assistance coverage to be provided through our service centres, located in various areas of the Italian peninsula.

Madefrigor service centres: 

  • Merano – (BZ)
  • Castellanza – (VA)
  • Domodossola – (VB)
  • Piove di Sacco – (PD)
  • Castelfiorentino – (FI)
  • Ponte San Giovanni – (PG)
  • Scafati – (SA)
  • Chieti
  • Viterbo
  • Cosenza
  • Cagliari 
  • Vicenza

Would you like to receive more information about our services?

© 2018 Madefrigor S.r.l.

 Via Ugo Foscolo, 5,

22070 Rovello Porro CO

+39 0296751280

 +39 0296751282

 servizioclienti@madefrigor.it

P.IVA - IT02041790136